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WebMar 10, 2024 · Average Handling Rate (AHR) describes the amount of time that customers spend on each phone call with your team. While the standard for this metric often varies … WebApr 11, 2024 · 1) First Response Time. ** click to enlarge **. This is our first and most important call center KPI, as it is the first (and most important) impression you will give when clients call your customer service. Nobody enjoys being put on hold. Despite how cheery and upbeat your waiting music may be, it’s unlikely that customers are going to be ... WebNov 30, 2011 · What Does Measured Telephone Service Mean? Measured telephone service (MTS) is a billing model where a telephone company charges for calls by the minute. The … https domain forwarding godaddy